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Customer Charter

Our Customer Charter – Our Promise to You

At ESI: Electrical Safety Inspections, we believe in delivering exceptional service, maintaining the highest standards, and putting your safety, compliance, and satisfaction first.

This charter is our commitment to you.

1. Health & Safety Comes First

The safety of your staff, premises, and property is our top priority.

Our engineers always follow strict safety procedures, ensuring that every job is carried out without risk to people or the environment.

2. Compliance You Can Trust

We make sure that all electrical work we carry out for you is fully compliant with current legislation.

We don’t just do the job—we guide and advise you, so you can make fully informed decisions about your electrical installations and appliances.

3. Caring for the Environment

We know that saving money and reducing waste matters to you.

That’s why we:

  • Dispose of all waste responsibly and in line with environmental regulations.
  • Advise on energy-efficient solutions that could help you cut costs and reduce wasted electricity.

4. Your Privacy Matters

We take confidentiality seriously.

Your details will never be shared with third parties, and any records we keep are securely stored.

You can trust us to handle your information with the utmost professionalism and discretion.

5. Working Around Your Needs

No two businesses are the same, and we get that.

We take the time to understand how you operate so we can work in a way that fits your procedures and minimises disruption to your daily business.

6. Cost-Effective Solutions

Energy waste can be expensive, and unnecessary power usage adds up over time.

That’s why we focus on energy-efficient solutions that help you reduce costs while keeping your business running smoothly.

We also believe in doing the job right the first time. That’s why we only use high-quality, branded materials that are built to last.

By investing in reliable components, we ensure that your electrical installations have a longer lifespan, require less maintenance, and provide better long-term value.

Cutting corners with cheap materials often leads to early failures and expensive call-outs—we help you avoid that

7. Fast Response & Minimal Disruption

Even the best electrical systems wear down over time, and failures often happen unexpectedly—usually at the worst possible time!

We act fast to resolve issues, offering out-of-hours service when needed to keep your downtime to a minimum.

8. Qualified, Experienced & Fully Insured

Our engineers are all fully qualified, highly experienced electrical specialists who undergo regular training and assessments.

We also carry all necessary licenses and full insurance coverage, so you have peace of mind knowing you’re in safe hands.

9. Clear, Honest Communication in Plain English

We know that electrical work can sometimes seem technical and complicated. That’s why we explain exactly what we’re doing, why it’s needed, and how it complies with BS 7671 (IET Wiring Regulations)—without confusing jargon.

When we work on your site, we’ll:
✔ Clearly outline the work required and why it’s important.
✔ Explain how our solutions keep you compliant, safe, and efficient.
✔ Keep you fully informed throughout the process, so you always know what’s happening.

We believe that good communication builds trust, so we always take the time to answer your questions and ensure you fully understand the work we’re carrying out.